At Rent ki dokan, we aim to ensure a smooth and satisfactory shopping experience for both buyers and sellers. Our Returns Policy outlines the guidelines for returning items purchased through our platform.

Items must be returned in their original condition, with all tags, packaging, and accessories intact.
Items that are damaged, used, or missing components may not be eligible for a full refund.

Returns must be initiated within 4 days from the date of delivery.

Certain categories are not eligible for returns, including:
Perishable goods (e.g., food, flowers).
Personalized or custom-made items.
Intimate items such as undergarments.
Digital products (e.g., downloads, eBooks).

Log In to Your Account:
Navigate to the “My Orders” section and select the item you want to return.

Request a Return:
Click the “Request Return” button and explain the return. If the item is damaged or incorrect, attach photos.

Wait for Approval:
The seller will review your request and respond within 24/42 hours. Once approved, you’ll receive instructions for shipping the item back.

Buyers are responsible for return shipping costs unless the item is damaged, defective, or significantly different from its description.
We recommend using a trackable shipping service and keeping the receipt until the return is processed.

Once the seller receives and inspects the returned item, the refund will be processed within 24.
Refunds will be issued to the original payment method. Please note that processing times may vary depending on your bank or payment provider.

If you are unable to resolve a return or refund issue with the seller, you can escalate the matter to our support team. Contact us at:
📧 Email:rentkidokan@gmail.com

Our team will review the case and mediate to ensure a fair resolution.

Always read the product description and seller’s return policy before making a purchase. For exchanges, the buyer and seller must agree on the terms separately. Your satisfaction is our priority, and we’re here to assist you every step of the way. If you have any questions or concerns, feel free to reach out!

We strive to ensure your satisfaction and appreciate your trust in Rent Ki Dokan.

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